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Troubleshooting Presentation Manager

Make sure the application is connecting to Presentation Runtime Service.
  1. In the MCS Selection panel, point to Products and then click Presentation Manager.
  2. The Presentation Manager tree appears.

  3. In the Presentation Manager tree, click Manage Presentations.
  4. The Manage myAccess Links page appears in the Management panel.

  5. From the Manage myAccess Links page, click Server Settings.

  6. From the Presentation Manager Server Settings dialog box, click the Client tab.

  7. In the URL To Presentation Server box, type the URL to use to access Presentation Runtime Service, such as http://server_name/epi/servlet/epi.

    - or -

    To establish a secure (encrypted) connection, you must type https: and include a port number, such as https://server_name:port_number/epi/servlet/epi. (The port number to use is defined on the Management & Control Services (MCS) Security Services page. You can establish a secure connection only if Presentation Runtime Service is installed on the same server as MCS.)

  8. Click OK.

  9. Have the user open the presentation and try to run the application again.

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