Windows XP Service Pack 2
Windows XP service pack 2 prevents Verastream's online help from opening correctly. You'll see a message at the top of the screen stating "To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..."
To solve this problem change the following setting:
On the Internet Explorer Window, select Tools > Internet Options > Advanced Tab > Security > enable the "Allow active content to run in files on My Computer"
The Verastream Help is not compatible with some versions of the Java 2 Platform, Standard Edition (J2SE). If the table of contents fails to appear and the message "Loading..." persists on a Windows system using Internet Explorer, you must modify your Internet options. Click Start > Control Panel > Internet Options > Advanced. Scroll down to the Java (Sun) section and clear the use Java 2 v1.3.0 for <applet> option.
Help system search window is not visible with first request
With Java versions earlier than 1.5, the online help search window is not visible when first invoked in an Administrative WebStation or Design Tool session. For the first search request, the search window is opened in back of the help window. The search window will operate as expected for subsequent requests.
Problems with left-hand navigation panel
If you're having trouble viewing the navigation area of the Verastream Host Integrator online help system, follow these steps:
Current version of Java Runtime Environment required
The Verastream Help system requires a current version of the Java runtime environment. There are several conditions that may require that you download a copy of the Java runtime environment:
In these cases, download the latest version of plug-in from java.com to solve the problem.