Troubleshooting ID Management

If you have problems using ID management, follow these steps.

To troubleshoot ID management
  1. Verify that the server meets the minimum system requirements necessary to use this product.

  2. If you assigned IDs to user names, make sure the user is prompted to provide a user name when accessing the presentation.

    The authentication method specified in Presentation Manager determines whether or not a user name prompt appears. You can disable authentication only if you assign presentations to specific users or groups. This ensures that a user name prompt appears when the user accesses the myAccess Links page.

  3. Make sure the application is set up to use ID management. For 3270 and 5250 connections, it must contain an Execute action that executes ID management.

  4. Make sure the lease and inactivity timeouts are correct.

    For example, if the presentations are closing unexpectedly, the inactivity timeout might be too short. If needed, change these timeouts.

  5. If you cannot identify and solve the problem without assistance, contact your product distributor.

    Call from a location where you have access to the server.

  6. Search the Attachmate SupportWeb site for more information, or contact Attachmate.

Related Topics
Bullet Monitoring Host Access ID Usage, Overview
Bullet Authenticating Presentation Users
Bullet How to Provide Host Access IDs to Clients