Troubleshooting

Reflection X Advantage provides tools and tips to help you pinpoint problems you may encounter:

Information and Error Messages

  • Information about long-running tasks and error messages is displayed in the Task Status pane of the X Manager and Administrative Console. For tasks related to unsuccessful client connections, click the Information ("i") icon on the Task Status pane to display the Start Client dialog box. Two tabs provide client information.
  • For additional information, refer to Reflection X Advantage Technical Notes.

Common Problems

Review the help topics in this section for tips on addressing issues with connections, displays, performance, and port conflicts.

Logging

  • Domain-related messages and messages generated by X Manager and the X Administrative Console are automatically captured in a log file.
  • To enable additional logging, use the session definition's Logging tab. Information captured is added to the log file.

Trace

If you still can't resolve a problem, you may need to create a trace and send it to Attachmate Technical Support.

If you send a trace to customer support, include the basic information about the product version you are running from the About box (Help menu > About).

In this Section

Troubleshooting Tools

Application Fails to Start

Display Problems

Connection Problems

Performance Problems

Port Conflicts

Domain Logon Problems

Domain Node is Unavailable

IME Troubleshooting

Key Mapping Problems