Server Connection Succeeds but Transfer Fails

The user makes a successful connection to the Transfer Client but is unable to transfer files.

The user sees an error message that says, "File <filename> transfer failed."

  • Have transfer rights been disabled in the Reflection for Secure IT Server?

    In the SFTP Accessible Directories Settings dialog box, look at the Permissions settings.

The user sees an error message that says, "The transfer operation to the host has failed or was canceled. Would you like to delete the remote file?"

  • Has upload access been disabled in the SFTP Accessible Directories Settings dialog box under Permissions?
  • Does the Web Edition user access account have access to the Local or UNC directory specified in the SFTP Accessible Directories Settings dialog box?
  • Does the user you specified in the Remote SFTP Server Configuration dialog box for Remote SFTP username have rights to the path specified on the remote server? Use the Browse button to ensure that you specify an available directory.

    Note: In all of the above cases, no remote file is created, so clicking Yes and No are equivalent in response to "Would you like to delete the remote file?

The user sees an error message that says, "Failed to change to remote directory <directory name>."

  • Does the directory exist?

    Note: If you use %u or %U in a directory path, you must create user directories in advance; these directories are not created automatically when the user logs in.

  • Is the password specified for the remote SFTP user correct? Or, if public keys are specified, is public key authentication correctly configured?

The user sees an error message that says, "Unable to execute the file transfer request. The remote directory "<directory name>" does not exist.

  • Does the directory specified as the user home directory exist on the Reflection for Secure IT Server?