Login Fails at the Transfer Client Login Page

If the login fails at the initial Transfer Client login page, with "The username or password you entered is incorrect," confirm that the user is correctly configured in the User Manager.

  • Has the user been added to the User Manager?

    In User Manager, enter the UserId and click Filter UserID to confirm that the user exists in the database.

  • If the user exists, is the password correct?

    If the user has forgotten the password, you can edit the user in User Manager to change the password.