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Troubleshooting Reflection for Secure IT Help

The Reflection for Secure IT Help system runs in your default browser and uses JavaScript to support active content. If your browser settings don't support scripting, you may encounter one or more of the following problems:

  • A security warning displays when you launch the help.
  • The table of contents books do not open when you click the plus sign (+).
  • No Search field is displayed on the Search tab.
  • Clicking Show Contents / Index / Search has no effect.

To enable active content in Firefox

  1. From the Tools menu in Firefox, select Options.
  2. Click the Content icon.
  3. Select the Enable Java check box.

To enable active content in Internet Explorer

  1. From the Tools menu in Internet Explorer, select Internet Options.
  2. Click the Security tab and select the Internet zone icon.
  3. Click Custom Level.
  4. Under Scripting > Active Scripting, select Enable.

Notes:

  • If you require browser settings that do not support JavaScript, you can access all help content in PDF format from the documentation pages on the Attachmate Web site. See http://support.attachmate.com/manuals/.
  • From Microsoft Internet Explorer, the locally installed Reflection for Secure IT help pages run in the Internet Zone. This is because these pages include a "Mark of the Web" (<!-- saved from url=(0014)about:internet -->). Microsoft recommends use of this mark in application Help provided as HTML pages run from the local computer. For more information, see the MSDN knowledge base article at: http://msdn2.microsoft.com/en-us/library/ms537628.aspx.