Show Contents / Index / Search

Identifying the source of the problem

When you encounter a problem with the Reflection FTP Client, it may help to compare the behavior of another client to that of Reflection FTP. You can use the Microsoft FTP client to open a connection to the FTP server where the problem occurs; then try using this client to duplicate the operation that causes the problem.

If you can duplicate the problem when you use a different FTP client, one of these conditions may apply:

  • The server you are connecting to does not support the FTP operation you are attempting.
  • The server you are connecting to is configured incorrectly.
  • You are specifying incorrect information in your command (for example, you are specifying a non-existent path or file name when attempting a file transfer).

If the problem only occurs when using Reflection client (you can't duplicate the problem when you connect to the server using a different FTP client), check the troubleshooting solutions.