Tracing INFOConnect Paths

In some situations, communication problems might be caused by the transport rather than the gateway. To determine if this is the case, you must trace the INFOConnect path being used.

To trace INFOConnect paths
  1. Make sure all users are logged off before stopping the service.

  2. Stop the gateway.

    For instructions on this procedure, refer to Starting and Stopping the Gateway Service.

  3. Start INFOConnect Manager.

    Click the Start button, point to All Programs, point to Attachmate INFOConnect Airlines Gateway, point to Tools, and click Manager 32-bit.

  4. From the Administer menu, click Administrator Login.

  5. Type your password and click OK.

    This is the same password that you use for Gateway Administrator.

  6. From the Administer menu, click Trace.

    The INFOConnect Trace Log appears on the task bar.

  7. From the task bar, select the INFOConnect Trace Log icon.

  8. From the Options menu, select Session Trace.

  9. For all available categories, check the radio button next to Libraries, then click OK.

  10. From the Administer menu, click Exit INFOConnect.

  11. Start the gateway.

  12. Try to open a session with the host.

    INFOConnect Manager traces the communication at the transport level and records the information in the TRACE.LOG file in the install folder on the server where Gateway Monitor is installed (by default, ..\Program Files\Attachmate\INFOCNEE). .

    Note The TRACE.LOG file can become very large, so be sure to delete it after you complete each trace.
Related Topics
Bullet Managing Host Connections
Bullet Editing a Path
Bullet Starting and Stopping the Gateway Service