Server Connection Succeeds but the Transfer Fails

The user makes a successful connection to the Transfer Client but is unable to transfer files.

Problem: The user sees an error message that says, "The transfer operation to the host has failed or was canceled. Would you like to delete the remote file?"

  • This message may appear because a transfer is interrupted. In this case, clicking Yes or No determines whether or not a partially uploaded file remains on the server.
  • This message may also appear when a user has tried to upload a file and upload access is disabled for this user. In this case there is no remote file is created, so clicking Yes and No are equivalent.

Problem: The user sees an error message that says, "Failed to change to remote directory <directory name>."

  • Confirm that your File storage server is running. This message appears if a user attempts to drill down into transfer site directories when the SFTP server is down.

Problem: The user sees an error message that says, "Unable to execute the file transfer request. The remote directory <directory name> must exist."

  • Confirm that your File storage server is running. This message appears if a user attempts to upload a file when the SFTP storage server is down.

Problem: User has difficulty managing drag-and-drop functionality.

  • As an alternative to drag-and-drop, right-click a local file and select Send file, or right-click a server file and select Receive file.