Delete or Disable Users

You can permanently delete a FileXpress user or disable an account without removing it from the database.

Note: LDAP user accounts must be managed on the LDAP server.

To delete a FileXpress user

  1. Connect to Gateway Administrator and log in using an account that is a member of the Transfer Site Administrators group (or any group that has the Manage FileXpress users role enabled).
  2. On the Users tab, select the user and click Delete. You will be prompted to confirm this action.

To disable a FileXpress user

  1. Connect to Gateway Administrator and log in using an account that is a member of the Transfer Site Administrators group (or any group that has the Manage FileXpress users role enabled).
  2. On the Users tab, select the user and click Edit.
  3. Set Account expires to a date in the past. (To enable an expired account, set this to a date in the future.)