Gateway Administrator Login Page Troubleshooting

Problem: The browser is unable to display the Gateway Administrator log in page.

  • Is the Gateway Administrator service running?

    Open the Windows Services console (Start > All Programs > Administrative Tools > Services) and confirm that the Attachmate FileXpress Gateway Administrator is started.

    Note: It might take awhile after the service has started in the Windows Services console before you can log in. To confirm that all startup precesses are complete, open the Gateway Administrator server.log file and look for "Verastream Server Container started."

  • Is the required port open in the firewall?

    Check that port 9490 is open inbound on the system running the Gateway Administrator.

  • Is the server certificate correctly configured?

    See Server Certificate Troubleshooting.

Problem: There is no "Forgot password?" link on the Gateway Administrator login page.

  • Email password reset is not available for Gateway Administrator users. This is by design to help ensure the security of Gateway Administrator data.