Email Notifications

FileXpress Gateway supports the following email notifications.

 

Notification

When is it sent?

Account Creation

Provides a link for new users to set their password.

 

Account creation email is sent when:

  • Users are added using Users > New, and Email registration is selected (the default).
  • Users are added using Transfer Sites > Quick Add.
  • Users are added using Transfer Site > Add (or Edit)> New FileXpress User.

    Account creation email is not sent when:

  • Users are added using Users > New, and Specify password is selected.
  • Users are added by adding LDAP servers.

Transfer Site Access

Provides a link for users to connect to the Transfer Client.

 

Sent by default to users who are added to a transfer site, either when it is first created or by edits to an existing site.

You can enable or disable this notification for each site from the New/Edit Transfer Site page using Send email notification.

File Upload

Provides information about each file upload to a site.

Sent when a file is successfully uploaded to a transfer site.

Upload notification is site-specific and is disabled by default. You can enable notifications for any member of a site from the New/Edit Transfer Site page. Click the icon under Notifications in the member list.

Disabled: uploadPermissionDisabled.png   Enabled: uploadPermission.png

File Download

Provides information about each file upload to a transfer site.

Sent when a file is successfully downloaded from a transfer site.

Download notification is site-specific and is disabled by default. You can enable notifications for any member of a site from the New/Edit Transfer Site page. Click the icon under Notifications in the member list.

Disabled: downloadPermissionDisabled.png   Enabled: downloadPermission.png

Password Request

Provides a link to the password reset page.

Sent to users who click the Forgot password? link in the Transfer Client login page.

  • Because the Gateway Administrator provides access to sensitive information, users who are members of any group with access to the Gateway Administrator cannot reset their email using the Transfer Client reset link. These users will not receive any email notification after clicking the link. Users with Manage FileXpress users rights can reset their password using Gateway Administrator. Gateway Administrator users who do not have this right should contact a member or the Administrators or Transfer Administrators group.
  • LDAP users cannot change their passwords using a FileXpress reset. These users receive an email message, but it should not include a password reset link. The default template for LDAP users provides an example of an appropriate message to send to these users.

Password Reset

Informs users that their password has been reset.

Sent to users who have successfully reset their password.

Related Topics

Initial Email Setup

Customize Email Templates