New User

Use this page to add a new user to the built-in FileXpress LDAP server.

  • To view the New Users page, you must be a member of a group with the Manage FileXpress users role enabled.
  • Red asterisks mark required fields.



The user's login name. Required. This can be the same as the user email address.

User ID is not case-sensitive. It must be between 1 and 64 characters in length, and cannot contain the characters <>:"\|? or these character sequences: CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9.

Email address


First name


Last name


Email registration

When you click Save, the new user is sent an Account creation email that includes a time-limited link for setting a password.

Note: Configure email support and test email notification before using this option. If email support is not correctly configured, the account is created, but the user will not receive an account creation email. If users are not receiving email messages, see Email Troubleshooting.

Specify password

If you select this option, no email is sent from FileXpress Gateway to your users; you need to manually communicate user name and password information.

Require password change

After this user logs in with the initial password, the user will be prompted immediately to change the password.


When set to Yes (the default), the user account expires at the specified date.

You can disable an account by setting a date in the past. To enable an expired account, set a date in the future.

By default, new FileXpress user accounts are set to expire two years after they are created. This default can be changed by editing the Gateway Administrator properties file.

FileXpress group membership

Use the selection box to add this user to any available group. Added groups, and the roles the user inherits from these groups, are displayed under the selection box.

Group membership is optional.

Related Topics



Managing Users and Groups