General Troubleshooting Procedures
If you have problems using the DATABridge Client, complete the following steps:
- Check to see that your system meets the minimum hardware and software requirements. For details, see the DATABridge Installation Guide.
- Check that you've selected the correct configuration options for connecting to the relational database server:
- The relational database name
- Your user ID and password to log in to the relational database server. Does your user ID to the relational database server have the correct privileges?
- If you use configuration file parameters or environment variables to supply the signon parameters, did you enter them correctly?
- If you use command-line options, did you enter them in their correct uppercase or lowercase? Did you enter them with each dbutility command? See dbutility Command-Line Options.
- If you use a UNIX Client, make sure that the ORACLE_HOME, SHLIB_PATH, and LD_LIBRARY_PATH variables point to the correct directory, (for example, ORACLE_HOME = opt/oracle/lib).
- Check that you've selected the correct configuration options for connecting to the host.
- Is DATABridge Server running on the host?
- Did you use the data source name as it is defined in the DBServer control file? For more information, refer to the DATABridge Host Administrator’s Guide.
- Did you enter the correct host name or IP address?
- Did you enter the TCP/IP port number as it is defined in the DBServer control file?
- If there is a password defined in the DBServer parameter file, did you enter the correct password?
- Make sure that the PATH environment variable contains the DATABridge Client’s directory and the appropriate relational database bin directory (named bin for Oracle and binn for Microsoft SQL Server).
- Check your cable connections to make sure that they are securely attached.
- Determine whether the problem is caused by the host and DMSII (versus DBServer and DATABridge Client) by using DATABridge Span on the host to clone a data set from the DMSII database in question.
- If you cannot clone the data set, the problem is most likely on the host.
- If you can clone the data, the problem is most likely occurring between the DBServer and DATABridge Client.
- Resolve any errors. If you receive error messages or status messages that you don’t understand, see the DATABridge Error Guide.
- If you cannot identify and solve the problem without assistance, contact your product distributor or Attachmate Technical Support (http://support.attachmate.com/contact/) from a location where you have the ability to run dbutility.